Customer Portal
Web-based customer facing access point to learn about your company and its products, contact and dialog with company representatives, and securely purchase products or check account status.
Typical Customer Portals
- Informational Website
- Customer Service Site
- E-Commerce Site
Typical Functionality
- Real-time Customer Service Chat
- Searchable Documents and Downloads
- Account Status Review
- Order Processing and Payment
Typical Features
- Role-based access control (RBAC)
- Account Management
- WYSIWYG Content Editing
- Custom Approval Workflows
- Secure Publishing Workflow + Auditing
- Custom Web/Infopath Forms
- E-mail notifications & reminders
- Calendar integration
- CRM Integration
- Customizable Content Types
Typical Technology Components
